Frequently Asked Questions

We cannot currently make changes to an order once it is placed. We realize that this can be inconvenient for our shoppers and are working hard on a solution for live order updates. Until then, the best way to make a change to your order after it's placed is to return your items and place an order for the correct item.

No. Once an order is placed, we cannot add a coupon code to the order.

In some instances, we can update the shipping address after an order is placed. If you need to make this type of change, please call our customer service team and have your order number handy.

You can check your order's status at any time. If you have an account, log in and click on "Orders" and your order will display its current status.

Yes. Our discount codes are only valid for a given period of time.

If your discount code isn't working, it's most likely expired. If you feel you have a valid discount code that is not working, please call customer service.

Each discount code is different. Some of them will combine with other offers but most of our discount codes are exclusive of each other. In the event you have two exclusive codes, you'll receive the discount from the deeper discount code. For example, if you have a 5% code and a 10% code and try to use both, you'll receive 10% off, not 15% off.

Our warehouse has a 24–48 hour processing time for all orders. Orders must be placed before 11:00 AM EST to begin processing that same day. Any order placed after 11:00 AM will begin processing the following business day. We ship items directly from our vendors on occasion and these orders are subject to additional vendor processing time. Sewing and custom orders can take an additional 2–8 business days to ship. Orders are only processed and shipped on business days.

Most of our orders will ship from our distribution facility in Lexington, KY. However, some orders will be fulfilled directly from our vendor partners and will be sent from their warehouse directly to you.

Yes! We are proud to serve our troops and gladly ship to APO / FPO / DPO addresses.

If your order is "Processing" that means we have successfully received your order and it has either been added to the queue for shipping or is currently being picked.

Deliveries to APO/FPO and P.O. Boxes will be shipped via United States Postal Service at Standard rates. Select Standard Shipping at checkout and allow for extended delivery times. US Patriot federal and military supply specialists are available to assist with availability, bulk pricing, and shipping regulations.

Custom items usually take an additional 24–48 hours of processing time, but can take up to 8 business days during holidays and other busy seasons.

We currently do not ship packages on Saturdays and Sundays but our distribution partners do occasionally deliver on weekends.

Returning a product with us is easy! You'll need to have your order number and the billing zip code handy. Visit our Returns page for more information.

Returning a product purchased in-store is easy! Bring your return to any nearby US Patriot store and a sales associate will help you. Visit our Returns page for more information.

We accept returns of resalable items within 90 days of purchase. Items must be unworn, in new condition, and in original packaging along with all applicable tags, instructions, and enclosures. Some restrictions apply.

Items can be returned up to 90 days from the purchase date. Please refer to our Returns page for further detail.

Please visit our Returns page for more information regarding exchanges, repairs, and refunds.

Some items we sell are final sale. These include but are not limited to: body armor of any type, face masks and face coverings, undergarments and next-to-skin items, first aid kits, first aid supplies, and all customized items.